Ordering:
We currently only accept orders from UK, Ireland and European based customers. (UK Mainland, IOM, IOW, NI & CI). Customers from outside of European destinations should email us prior to ordering.
Add the item(s) you want to purchase by clicking on the icon - this will add one of that item to your shopping cart.
The contents of your cart is visible during your visit to our website. You can also see the estimated delivery cost for your order from within the cart - this cost is based on delivery to a UK mainland address. The real total will not change unless your delivery is for a destination outside the UK mainland. You can also click on the 'view cart' icon at any time, to show the contents of your order so far.
When in the cart you can: Increase Decrease or Remove any ordered item, or clear the entire cart. Once your cart contains the items you require, you click on 'Process Order' option to take you to delivery details section.
- Here you enter your name, delivery address, invoice address, email address & telephone number.
- (Please ensure that the name, address and postcode you use for the invoice address are exactly the same as those on your credit/debit card you wish to pay with.).
- To process your order click the 'Confirm Details' button.
The 'Confirm Details' page will now show you a complete rundown of your order, with delivery details & full cost breakdown. Once you have double checked your order details, (we don't want to ship to an incorrect address. Or send emails to the wrong email address...), then click the 'Confirm Order' button. You will then receive an order confirmation email, which details your order.
Payment:
We use Worldpay`s secure card processing system as our transacting agent for all our credit/debit card payments.
We accept most major credit and debit cards auch as Visa, Mastercard, Maestro, Electron, and Delta.
Once you have confirmed your order, you will be taken to a secure page hosted on a Worldpay server. Here you will find that the details for invoice address, telephone number and email address that you entered into our cart are already completed. (These details cannot be changed). Here you enter your credit/debit card details and then click `make payment`.
If your payment is accepted you will then receive another email confirming your payment.
Stock levels:
We aim to keep stock of all items shown on our website - there are times when this might not be possible. The stock availability for any product is displayed in real time.
It is only possible to place an order for an item that is shown as 'in stock'. If any item is out of stock, you are given the option to sign up for an email notification.
Once you have entered your email address into the 'Notify Me' field you will receive an email from us as soon as this item comes back into stock. Some items are manufactured more frequently than others - in the worst cases this can mean kits only being produced in very limited numbers every few years.
Where we think that a kit may not be available for some considerable time we may set the item as 'discontinued' and you will not be able set a 'Notify Me' on that item.
Prices:
Our prices are in £`s sterling. They are closely monitored & may change each time we get new stock. The price you pay will be the price in effect at the time of order.
Shipping:
We aim to process all orders as quickly as possible & usually within 24 hours of receiving your payment. Paid for orders received on weekends, Mondays or Bank Holidays, will not be processed until the next working day. In the case we are away at an event we will process the order on the next available working day upon our return. Our opening hours are Tuesday - Friday, 9 am - 5 pm. Orders placed before 11 am on any working day (Tuesday - Friday) will usually be dispatched the same day. Orders placed after this time will be dispatched the next available working day Gundam Mad is Now Closed on Weekends and Mondays
Carriage is charged at the following rates for England, Wales, Scotland and Northern Ireland:
- There are Now 2 Rates of shipping with the default set to the Basic Rate.
- Basic Rate: All orders placed before 11 am during our opening hours (Tuesday - Friday) on the site regardless of size, weight or value are charged at a flat rate of Five Pounds - this is a typically a 2 to 3 working day service after dispatch(Usually Royal Mail Tracked 48 under 3 kg and Fedex over 3 kg).
- Premium Rate: All orders placed before 11 am during our opening hours (Tuesday - Friday) on the site regardless of size, weight or value are charged at a flat rate of Seven Pounds - this is typically a 1 to 2 working day service after dispatch (Usually Royal Mail Tracked 24 under 3 kg and Fedex over 3 kg).
- Ireland: All orders placed before 11 am during our opening hours (Tuesday - Friday) on the site regardless of size, weight or value are charged at a flat rate of Nine Pounds to Ireland and will be dispatched the same day.
- International Orders: All orders to Europe placed before 11 am during our opening hours (Tuesday - Friday) on the site regardless of size, value up to 4 kg are charged at a flat rate of either Nineteen (below 2kg) or Thirty Pounds, orders may be split dependent on weight and size and are usually dispatched the same day. Orders placed after 11 am may be dispatched the following day and all shipping estimates are only valid from the Day of dispatch as are all above delivery times. (This service uses various couriers such as Royal Mail, DPD, Fedex etc dependent on the on the parcel dimensions.) Packages over 4kg will increase in increments of up to £40 and then £55 as an absolute maximum. Please also note that some countries have weight limits in place on packages and may require orders to be split and sent in multiple packages in order to confirm with these restrictions
Shipping rates to other countries and areas outside of Europe will vary and will be either shown in your cart before completion or require a special request by contacting us at sales@gundammad.co.uk. All the above delivery times quoted are from the point of dispatch, not from point of order receipt and orders placed after 11 am are likely to be dispatched the following working day. Orders outside of the UK will likely have much slower arrival times than outlined above. Please also note that some countries have weight limits in place on packages and may require orders to be split and sent in multiple packages in order to confirm with these restrictions
Order Tracking:
We provide an order tracking facility on our website. By entering your order reference number that was generated at the time of your order, you will be able to see the status of that order, the courier used will also provide you with tracking directly themselves and premium delivery options often have text updates includes.
If you have an inquiry regarding the status of an order, then please use the order tracking system first as this may answer your inquiry. Orders can be tracked at https://www.royalmail.com/track-your-item or https://www.fedex.com/en-us/tracking.html.
Shortages, Errors or Damaged Orders:
You will be required to sign for all orders shipped to you. Please check that any order received is in good condition.
Any shortages, damage, omissions or errors should be reported to sales@gundammad.co.uk within 4 days of receipt. All our orders are fully insured so please retain packaging so that photos can be provided in the case of a claim being required. Failure to retain the packaging for damage to a product may result in a claim being null and void as we will not be able to fulfill our criteria to our insurers
Failure to notify us within the 4 day receipt period may make it difficult for us to deal with the problem efficiently.
Cancellations, Returns and Refunds:
You have the right to cancel your order at any time within 7 days after you receive the goods - This does not apply to business customers or people suspected of scalping. (Once the goods have been in your possession for more than 7 days you are deemed to have accepted the goods).
To exercise your right of cancellation, you must send an email to returns@gundammad.co.uk giving the following details:
Order number
Invoice number
Item(s) to be returned
Reason for cancellation
We will then issue you with a Returns Merchandise Authorisation (RMA) number via email. The RMA email will contain the information needed to return the goods to us. You will be responsible for returning the goods to us at your own cost.
The goods must be returned to the address shown within the RMA email. If you wish, we can arrange collection of the goods provided that you give us reasonable opportunity to do so from the original delivery address, or another mutually agreed address, within the timescales outlined.
Under such circumstances, the full cost of recovery will be deducted from any refund. You must take reasonable care to ensure the goods are not damaged whilst in your possession or while in the transit to us. Any goods returned must be in 'as new' condition and with all supplied accessories, packaging & manuals.
We will refund the cost of the returned goods (minus any applicable collection charges) within 30 days of receiving your notice of cancellation, providing that the goods are received by us within 21 days of you originally receiving them. Refunds will usually be made by the same method used to purchase the goods from us. However, under some circumstances we may elect to use an alternate method for refund.
Anti-Scalping Policy
IMPORTANT: Due to a recent spate of scalpers from various other Gunpla suppliers and third parties we have now implemented this policy to ensure fairness and availability of kits to ALL of our customers.
How This Affects You: Any customer suspected of Scalping or ordering more than 2 identical pieces of any kit on the website may have anti-scalping restrictions applied. This is where the order will be reduced down to 1 piece of each item ordered and the difference refunded to the customer. Our hope is that this will discourage repeated attempts at buying and reselling our kits at a higher margin. If you later request a refund for your items and have been given a scalping warning you will have 15% restocking fee deducted from you refund when requested as your scalping will be deemed as an attempt to hinder or sabotage our normal trading.
What if I need multiple kits for a project?:
In such cases please contact us in advance, prior to placing your order on the site. We can then work out if we are able to supply the required number of units based on your trading history with us and various other factors which will be discussed with you at the time of inquiry. We're very sorry if this inconveniences any of our regular customers but have had to implement this policy to reduce the constant near daily attempts at scalping our site is now getting. We thank you for your patience and understanding in this matter.
Your Personal Information, Privacy and GDPR
Privacy: Gundam Mad respects your privacy, we will not sell your information on to any third parties at any time.
Cookies: We use cookies to help in the general operation of this webstore, these cookies only contain information on items you have in your cart and are wiped whenever the cart is emptied or an order is placed.
Stored Data:
We hold contact and address details along with a list of your orders purely for the purpose of fulfilling your orders on our store. If you have an account with us then you can manage the information we have stored from your account section. If you wish to delete your account or you ordered without registering an account with us then you can contact us at the email address below to request the removal/editing of your data.
Third Parties: We will at no point sell your data on to third parties, however this website does currently rely on several third parties to provide you with our services.
- Mailchimp: Currently used for our news letter mailing list, you provide them with your email address when you sign up to the news letter. At any point should you choose to unsubscribe your email address will be deleted shortly after by our team. Information provided to Mailchimp by us is only for the purpose of helping to deliver our Marketing, Events and Update emails. See their full privacy policy to see what steps they are taking to keep your data safe
- Worldpay: To help keep you secure online, we use WorldPay to process payments for this website, at no point do we store your card details on our site.
- Couriers: In order to deliver your purchases we will provide the information to couriers limited to the delivery address and contact details usually required for shipping. The courier used will depend on geographical location and selected shipping option at checkout.
Privacy Contact:
If you have any concerns about how your data is being used, please contact us at sales@gundammad.co.uk
Any statement here does not affect your statutory rights.
If you have any questions, please email: sales@gundammad.co.uk
