The cookie settings on this website are adjusted to allow all cookies so that you have the very best experience. If you continue without changing your cookie settings, we'll assume that you are happy to receive all cookies on our website. However, if you would like to, you can change your settings at any time using the Change cookie settings link in the Special menu.        
Home :: Terms & Conditions

Terms & Conditions

Ordering:

We currently only accept orders from UK based customers. (UK Mainland, IOM, IOW, NI & CI). Customers from non-UK destinations should email us prior to ordering.

Add the item(s) you want to purchase by clicking on the icon - this will add one of that item to your shopping cart.

The contents of your cart is visible during your visit to our website. You can also see the estimated delivery cost for your order from within the cart - this cost is based on delivery to a UK mainland address. The real total will not change unless your delivery is for a destination outside the UK mainland. You can also click on the 'view cart' icon at any time, to show the contents of your order so far.

When in the cart you can: Increase Decrease or Remove any ordered item, or clear the entire cart. Once your cart contains the items you require, you click on 'Process Order' option to take you to delivery details section.

  • Here you enter your name, delivery address, invoice address, email address & telephone number.
  • (Please ensure that the name, address and postcode you use for the invoice address are exactly the same as those on your credit/debit card you wish to pay with.).
  • To process your order click the 'Confirm Details' button.

The 'Confirm Details' page will now show you a complete rundown of your order, with delivery details & full cost breakdown. Once you have double checked your order details, (we don't want to ship to an incorrect address. Or send emails to the wrong email address...), then click the 'Confirm Order' button. You will then receive an order confirmation email, which details your order.

Payment:

We use Worldpay`s secure card processing system as our transacting agent for all our credit/debit card payments.

We accept most major credit and debit cards auch as Visa, Mastercard, Maestro, Electron, Delta and we also accept Paypal.

Once you have confirmed your order, you will be taken to a secure page hosted on a Worldpay server. Here you will find that the details for invoice address, telephone number and email address that you entered into our cart are already completed. (These details cannot be changed). Here you enter your credit/debit card or Paypal details and then click `make payment`.

If your payment is accepted you will then receive another email confirming your payment.

Stock levels:

We aim to keep stock of all items shown on our website - there are times when this might not be possible. The stock availability for any product is displayed in real time.

It is only possible to place an order for an item that is shown as 'in stock'. If any item is out of stock, you are given the option to sign up for an email notification.

Once you have entered your email address into the 'Notify Me' field you will receive an email from us as soon as this item comes back into stock. Some items are manufactured more frequently than others - in the worst cases this can mean kits only being produced in very limited numbers every few years.

Where we think that a kit may not be available for some considerable time we may set the item as 'discontinued' and you will not be able set a 'Notify Me' on that item.

Prices:

Our prices are in £`s sterling. They are closely monitored & may change each time we get new stock. The price you pay will be the price in effect at the time of order.

Shipping:

We aim to process all orders as quickly as possible & usually within 24 hours of receiving your payment. Paid for orders received on weekends, or Bank Holidays, will not be processed until the next working day. In the case we are away at an event we will process the order on the next available working day upon our return.

Carriage is charged at the following rates for England, Wales and Scotland:

  • All orders placed on the site regardless of size, weight or value are charged at a flat rate of Five Pounds - this is a 1 to 3 working day service.

Shipping rates to other countries and areas will vary and will be shown in your cart before completion. The delivery times quoted are from the point of despatch, not from point of order receipt.

Order Tracking:

We provide an order tracking facility on our website. By entering your order reference number that was generated at the time of your order, you will be able to see the status of that order.

If you have an enquiry regarding the status of an order, then please use the order tracking system first as this may answer your enquiry.

Shortages, Errors or Damaged Orders:

You will be required to sign for all orders shipped to you. Please check that any order received is in good condition.

Any shortages, damage, omissions or errors should be reported to sales@gundammad.co.uk within 4 days of receipt.

Failure to notify us within this period may make it difficult for us to deal with the problem efficiently.

Cancellations, Returns and Refunds:

You have the right to cancel your order at any time within 7 days after you receive the goods - This does not apply to business customers. (Once the goods have been in your possession for more than 7 days you are deemed to have accepted the goods).

To exercise your right of cancellation, you must send an email to returns@gundammad.co.uk giving the following details:

Order number

Invoice number

Item(s) to be returned

Reason for cancellation

We will then issue you with a Returns Merchandise Authorisation (RMA) number via email. The RMA email will contain the information needed to return the goods to us. You will be responsible for returning the goods to us at your own cost.

The goods must be returned to the address shown within the RMA email. If you wish, we can arrange collection of the goods provided that you give us reasonable opportunity to do so from the original delivery address, or another mutually agreed address, within the timescales outlined.

Under such circumstances, the full cost of recovery will be deducted from any refund. You must take reasonable care to ensure the goods are not damaged whilst in your possession or while in the transit to us. Any goods returned must be in 'as new' condition and with all supplied accessories, packaging & manuals.

We will refund the cost of the returned goods (minus any applicable collection charges) within 30 days of receiving your notice of cancellation, providing that the goods are received by us within 21 days of you originally receiving them. Refunds will usually be made by the same method used to purchase the goods from us. However, under some circumstances we may elect to use an alternate method for refund.

Information held about you & privacy:

When placing an order on our website, we use cookies for your cart session only. Once a session is ended & an order has been placed, our server only holds the following information: Your name, address, telephone number, order number, the date of your order, the status of your order. We hold the information that you entered at the time of placing your order, on our own private systems. This information is only used to allow us to process & ship your order, or contact you in case of any difficulties. We will not pass your information onto any third party.

Any statement here does not affect your statutory rights.

If you have any questions, please email: sales@gundammad.co.uk

Mailing List